A: Offers must be posted by 12:00 P.M. CCT (Central Clock Time) on a business day.

If the release term is one year or less, the minimum open season is one hour, from 12:00 P.M. to 1:00 P.M. on a business day.

If the release term is for a period longer than one year, the minimum open season is four business days.

A: On all biddable offers, the bid periods end at 1:00 P.M. CCT on a business day.

A: On all biddable offers, the award will be posted no later than 2:00 P.M. CCT on a business day if no Match is required. The award will be posted no later than 3:00 P.M. CCT on a business day if a Match is required.

A:

• Pre-arranged releases for thirty-one days or less may be non-biddable subject to the 28 day rollover rule.
• Pre-arranged releases that are asset management arrangements (AMAs) are exempt from bidding.
• Pre-arranged releases to shippers participating in state-regulated retail access programs are exempt from bidding.
• Pre-arranged releases at maximum tariff rate and with a term greater than one year are non-biddable.

A: The rate on capacity release transactions with a term of one year or less may exceed the maximum tariff rate.

A: When capacity is awarded for a biddable release, an email is sent to the contact on the winning bid. Award time for biddable releases is approximately 1:05 P.M. CCT. Non-biddable releases do not generate an email.

A: Yes, as long as the Bid is in Posted status. Highlight the bid which opens up the Rate Tab.

A: Yes, but it will have secondary scheduling rights.

A: If you are the Service Requester or Billing Agent on the contract, then you can access your invoice in Messenger by following these instructions:

• From the Customer Activities menu, click "Invoicing", then "View Invoices"
• On the Search screen, the date of the most recent invoice will be displayed in the Accounting Period field. (If you want to access an older invoice, supply the date in the Accounting Period field.)
• Select the invoice from the Search screen
• Click the download button in the upper right corner of the "Invoice Details" screen to open a PDF version of the invoice. Click the printer icon to print the invoice.
• If you wish to email or fax the invoice, close the "View/Download Invoice" and select the "Send Invoice" button. Select either the Fax or Email checkbox. Your email address or fax number will be displayed. Click "Submit" and the invoice will be emailed or faxed to you. You may also email or fax the invoice to someone else by inputting their email address or fax number.

A: For questions about payments, please email CUSO_interstate@energytransfer.com

A: The unpaid balances remaining at the end of the production month being billed can include amounts invoiced but not paid at all ("no-pays"), amounts invoiced but not paid in full ("short-pays"), and/or any associated interest charges from prior month(s) invoicing.

A: Interest is charged on any unpaid balance beginning on the original due date, and will continue to accrue until payment is received, or until a bona fide dispute is entered into our system. Each of our pipelines' tariffs provide that interest accrues at an average prime interest rate computed in a manner consistent with Section 154.501(d) of the Commission's Regulations.

A: This site provides access to tariff rates for each rate schedule of each pipeline. This information is available under Tariff then Currently Effective Rates.

A: If you are a Service Requester on a contract, you can access the Service Requester Contract Location Daily Imbalance Report on Messenger for viewing, emailing or faxing. This report reflects nominations and corresponding allocations on a daily basis at each receipt and delivery location on the contract. This information remains available on-line for 14 months.

See Reports in the Messenger FAQ to learn how to access this information on Messenger.

A: If you are the Operator or a Producer at a location, you can access nominated and allocated volumes on Messenger for viewing, emailing or faxing. A report called Allocation Location Quantity Statement (Daily or Monthly) can be run in the Messenger System. Operators can see all activity at a location; however, to safeguard proprietary information, producers can only see their portion of the data when running the producer report.

See Reports in the Messenger FAQ to learn how to access this information on Messenger.

A: An imbalance occurs when there is a difference between the actual receipt quantity, less the appropriate fuel percentage, and the actual delivered quantity.

A: The Messenger system is a proprietary interactive electronic system used by customers of Gulf Run Transmission, LLC for transactions associated with nominations, confirmations, allocations, capacity release, contracts, invoicing, which are categorized as Customer Activities, and Informational Postings.

The Informational Postings site is accessible to the public; however, accessing Customer Activities requires security rights. Messenger can be accessed from this site via the Customer Activities menu option or the Quick Launch button above.

For more information, email VC_SchedulingInterstate@energytransfer.com

A: For basics, please refer to the User Manuals available on InfoPost. You can also email VC_SchedulingInterstate@energytransfer.com and one of our representatives will be happy to assist you and answer any questions you might have about the system.

A: You can click on the "Print" icon in the upper right of any screen under Options to print a capture of that screen. This option will print all information in a grid even if it is not all currently viewable without scrolling.

A: No. To switch from one of the pipelines to another, select the asset drop down next to Customer Activities and select the name of the next pipeline you wish to access.

A: When you are not sure about the information to provide, you may want to use the Lookup function in Messenger. A search icon following a field designates a field in Messenger where a Lookup is available. To perform a lookup, click on the search icon following the field where the information is required. Once the Lookup screen is displayed, click on "Retrieve" to display all of the available choices for the field or use the filters at the top of the Lookup screen that allow you to narrow down the amount of information that is retrieved.

A:

• From the Customer Activities menu, click on "Reports", then "Schedule and View Reports"
• Click "New" from the Options menu to display the "Create New Reports"
• Select report from "Pick Report Name" dropdown list
• Supply any needed information (such as dates) in the "Parameters" area of the report screen or accept the defaults
• Click "Submit" in the lower right hand corner of the "Create New Reports" popup screen.
• The status on the "Report Details" screen will change to executing
• Upon "Success" the PDF version of the report will automatically display in the report viewer.

Email VC_SchedulingInterstate@energytransfer.com if you need assistance with a report.

A: If you are the Service Requester or Billing Agent on the contract, then you can access your invoice in Messenger by following these instructions:

• From the Customer Activities menu, click "Invoicing", then "View Invoices"
• On the Search screen, the date of the most recent invoice will be displayed in the Accounting Period field. (If you want to access an older invoice, supply the date in the Accounting Period field.)
• Select the invoice from the Search screen
• Click the download button in the upper right corner of the "Invoice Details" screen to open a PDF version of the invoice. Click the printer icon to print the invoice.
• If you wish to email or fax the invoice, close the "View/Download Invoice" and select the "Send Invoice" button. Select either the Fax or Email checkbox. Your email address or fax number will be displayed. Click "Submit" and the invoice will be emailed or faxed to you. You may also email or fax the invoice to someone else by inputting their email address or fax number.

A: Check to make sure you are logged in as the correct Business Associate (BA). This information is displayed at the top of the screen. If the contract or location that you are trying to access is under a different BA than your current one, select the BA dropdown (on the blue bar, this is second dropdown on the left side of the page). A list of the BAs under which you have access is displayed. Select the BA with which your contract or location is associated by clicking on it.

You should also check to be sure you are logged into the correct pipeline.

A: The forms necessary to become a Messenger system user (Messenger System Service Agreement and User ID Request Form) are available from the Messenger Information screen under the Forms tab. Access this screen by clicking the "Customer Activities" menu option, then "Messenger Information". Once the paperwork has been processed, you will be issued an ID and password. If you have any problems accessing or printing the forms, email VC_SchedulingInterstate@energytransfer.com and a representative will email or fax you the proper forms.

A: Your Messenger password should not have to be reset. If you are having problems getting into Messenger, make sure you are typing in your Messenger ID and password using lowercase letters. If you still cannot get into Messenger, email VC_SchedulingInterstate@energytransfer.com for assistance.

A: We strongly encourage all users to have their own IDs and are happy to furnish your company as many as you need. The "User ID Request Form" is the form for adding Messenger system users. It is available from the Messenger Information screen (see answer to question "How do I become a Messenger User?" above).

If one of your company’s Messenger system users leaves your company, we encourage you to request that we inactivate their ID or assign it to someone else at your company. Use the "User ID Request Form" for this.

A: The Messenger System assigns a unique code for every pool or TABS Location. All pool or TABS Service Requesters are encouraged to check their Location imbalances via the Confirmation screen under the Nominations menu. Markets purchasing gas at the pool or TABS Location appear as receipts, with the Service Requestor Name, contract number and volume. Supply into the pool or TABS appears as the delivery volume. If the total at the bottom of the screen is zero, the pool is in balance. A positive total means that the market volume exceeds supply, while a negative total indicates excess supply into the pool. All Service Requesters are encouraged to check the Confirmation screen soon after the nomination deadlines. The Maintain Location Pre-Confirmations tab reflects the pool status for the upcoming cycle.

A: Supply can be ranked on the pooling contract using the Nomination Matrix screen. Ranks should be entered in the Rec Rank field.

A: Poolers are encouraged to rank the markets nominating out of their pools. Rankings can be performed for a future flow date via the Pre-determined Allocation screen under the Flowing Gas option of the Messenger menu.

A: Any reductions will be reflected in the confirmed quantity volumes on the Nomination Matrix screen. In addition, any pool balancing reduction will result in an email with the subject "Service Requestor Pool Balancing Reduction Notification" to both the primary and secondary email address of the Nomination contact on the pooling contract, as well as all other contacts at the company who are set up to receive bump emails. This report lists the nomination that was reduced as well as any AutoPark activity.Pool shippers are also notified when any market contracts are reduced.